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FAQs

If you don't see your question listed here, please feel free to contact us, and our team will be happy to assist you!

  • How can I place an order on your website?
    You can easily place an order by browsing our products, selecting your desired items, and following the checkout process.
  • What payment methods do you accept?
    We accept various payment methods, including major credit cards and debit cards. Check our website's checkout page for all available options.
  • How long will it take to receive my order?
    Orders typically ship within 1-3 business days, and delivery time varies based on your location. Generally, you can expect to receive your order within 3-7 business days.
  • Do you offer international shipping?
    We currently only offer shipping within the U.S., but we're working hard to provide international shipping options in the near future.
  • What should I do if my order arrives damaged?
    If your order arrives damaged, please contact our customer service team within 48 hours of receiving the package. We may request photos and videos of the damage to assist with your claim.
  • What is the recommended dosage for your hemp products?
    Dosage can vary by individual and product type. Start with the serving size suggested on the product label and adjust as needed based on personal response.
  • How do I know if I'm taking the right amount?
    Monitor how you feel after taking the product. It may take some trial and error to find the right dosage for your specific needs.
  • Can I combine hemp products with other medications?
    It's advisable to consult with a healthcare professional before combining hemp products with other medications to avoid potential interactions.
  • How should I incorporate hemp oil into my daily routine?
    You can take hemp oil sublingually (under the tongue), add it to food or beverages, or use it as part of your skincare routine.
  • Are your products tested by third-party labs?
    Yes, all our products undergo rigorous third-party lab testing to ensure quality, potency, and safety. Lab results are available on our website for transparency.
  • Where can I find more information about the benefits of hemp?
    You can explore our blog and resource section on the website for articles, research, and insights into the health benefits and uses of hemp products.
  • Do you have a newsletter or loyalty program?
    Yes, we offer a newsletter that provides exclusive updates, promotions, and informative content on hemp. Sign up on our website to receive our newsletter. Additionally, we have a loyalty program where you can earn points for every purchase!
  • What ingredients are used in your hemp products?
    We use high-quality, natural ingredients, including organic hemp extract, carrier oils (like MCT or olive oil), and natural flavorings. A full ingredient list is available on each product's page.
  • How do I choose the right hemp product for my needs?
    It depends on your health goals. If you're looking for fast relief, oils or tinctures may be best. For targeted relief, consider topical creams. Consult our product guide for recommendations.
  • Are there any allergens in your hemp products?
    We prioritize allergen safety; however, some products may contain nuts or gluten. Please check the labels or consult our product descriptions for specific allergen information.
  • Can I use hemp oil for cooking?
    Yes, hemp oil can be used for cooking, but avoid high heat to preserve its properties. Use it in salad dressings, dips, and drizzles for maximum benefits.
  • How long do your hemp products last?
    Our hemp products generally have a shelf life of 1-2 years when stored properly. Check the packaging for specific expiration dates.
  • What is the best way to store hemp products?
    Store your hemp products in a cool, dark place, away from direct sunlight and heat, to maintain potency and freshness.
  • Are there any side effects associated with using hemp products?
    While most individuals tolerate hemp products well, some may experience mild side effects such as fatigue, changes in appetite, or gastrointestinal discomfort.
  • Can I use your products on my pets?
    Yes, we offer pet-specific hemp products formulated for animal use, but consult your veterinarian before administering any hemp products to your pets.
  • What is your return policy for hemp products?
    We want you to be completely satisfied with your purchase. If you're not happy with a product, please reach out to our customer service team, and depending on the situation, we will handle it accordingly.
  • Can I cancel my order after it's been placed?
    If you need to cancel your order, please contact us as soon as possible. We can cancel the order if it hasn't yet been processed for shipping.
  • How can I contact customer service if I have an issue?
    You can reach our customer service team through the contact form on our website by email at support@theliftedleaf.com.
  • Do you offer a satisfaction guarantee on your products?
    While we can't guarantee specific outcomes, the only thing we can guarantee is our commitment to delivering the best experience possible for you as our customer. If you're unsatisfied with the product you received or have any other concerns, please briefly describe your less-than-perfect situation via email at support@theliftedleaf.com, and we'll do our best to assist you.
  • What is hemp, and how does it differ from marijuana?
    Hemp and marijuana both come from the Cannabis sativa plant, but they are different varieties. Hemp contains less than 0.3% THC (the psychoactive compound), making it non-intoxicating. Marijuana, on the other hand, can contain higher levels of THC.
  • What types of hemp products do you offer?
    We offer a wide range of hemp products, including oils, tinctures, capsules, edibles, topical lotions, and more. Each product is designed to support different health and wellness goals.
  • Are your hemp products legally compliant?
    Yes, all our hemp products are compliant with the 2018 Farm Bill, which legalized hemp-derived products containing less than 0.3% THC.
  • What are the potential benefits of using hemp products?
    Hemp products may support various health benefits, including stress relief, improved sleep, pain management, and overall wellness. Individual experiences may vary.
  • Are hemp products safe to use?
    Our hemp products are considered safe for most individuals; however, it's always best to consult with a healthcare professional, especially if you are pregnant, nursing, or taking medication.
  • What's the difference between full-spectrum, broad-spectrum, and isolate hemp products?
    Full-spectrum contains all cannabinoids, including THC (below 0.3%). Broad-spectrum contains multiple cannabinoids but no THC. Isolate contains only CBD, with all other cannabinoids removed.
  • How is hemp processed into products?
    Hemp is harvested and processed using methods like CO2 extraction or ethanol extraction to ensure high-quality end products while preserving beneficial cannabinoids and terpenes.
  • Do your products contain THC?
    Our full-spectrum products contain less than 0.3% THC, while our broad-spectrum products are THC-free.

General Questions

Product Information

Usage and Dosage

Ordering and Shipping

Returns and Customer Service

Additional Information

For purchase and use by adults 21 years of age and older only. Intoxicating products. Keep out of reach of children. Do not use these products without approval from a doctor, especially if you take prescription medications.

FDA & Other Disclosures & Warnings: This product is not for use by or sale to persons under the age of 18 or 21 depending on the laws of your governing state or territory. There is no short term or long term safety testing on these products. Use of these products should be considered experimental and therefore should only be used after: consulting with a physician, being recommended by a physician, and being monitored by a physician, especially if you have a medical condition or use prescription medications. This product should only be used as directed by your physician. It should not be used if you are pregnant, nursing, or have any diagnosed or undiagnosed health issues, any existing mental issues, or any family history of mental illness. Do not vape or smoke any products if you have any lung-related issues. Do not drive or operate any machinery while using or experiencing any effects from these products. This product can be addictive and you may experience withdrawal symptoms when discontinuing use, especially after sustained, heavy long-term use, including but not limited to irritability, stomach issues, issues sleeping, anxiety, depression and other mood disorders, headaches, and more. All effects are not known due to limited or no short term or long term studies on the effects of the cannabinoids or the products created with them. You accept all risks of using or possessing these products when you purchase the product or products. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure or prevent any disease. By using this site you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited By Law.

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